ibah Spa Terms

Appointment Cancellation

To avoid disappointment, we recommend that you book ahead. we understand that sometimes it is necessary for you to change your schedule. However, your booking time is totally allocated for you and no-one else, so out of consideration for our therapists who are here just for your treatment and for other clients who have missed a booking in your allocated time slot, we kindly ask you to provide a minimum of 2 working days’ notice if you wish to change or cancel an appointment. If shorter periods of notice are given, a 50% cancellation fee will be incurred and cancellation on the day or a ‘no show’ will be charged at full price. This also applies to gift vouchers. Payments are accepted by cash, EFTPOS, Mastercard and Visa. Once your booking Is confirmed, a credit card will be required to secure your appointment. Please do not request changes to our policy as refusal may offend. Booking an appointment at ibah spa is an acknowledgment of these conditions.

Spa Etiquette

To keep the serenity of the spa, we ask that you turn off your mobile phone and keep noise to a minimum to respect guests.

What should I wear to the Spa?

Wear whatever you feel comfortable in (no need to dress up and please keep yourself warm) Bathrobes and slippers and disposable spa wear are provided for your stay.

What do I wear during my treatment?

You may wish to wear your own underwear or we can provide you with hygienic disposable briefs. Alternatively, treatment may be enjoyed without clothes. Choose what is most comfortable for you, our therapists will always use draping techniques to respect your privacy.

What if I’m late for my appointment?

Arriving late will limit the time of your treatments. Your treatments will end on time so that the next guest is not delayed. However if no guest follows your booking you can enjoy the full duration of your treatment time.

Arrival Time

Please do not arrive before your appointment time as we will not be able to attend to you, as we are with our previous clients.

Health Considerations and Pregnancy

Our therapists will advise you pre-treatment as to what services they feel are appropriate for you. Please notify our therapists of any health concerns that may effect your treatment, so we can best provide for your needs.

Gift Certificates

Gift Certificates are an ideal way to offer that special someone an indulgent and blissful experience. The perfect gift for any occasion. Gift vouchers can be purchased by phone or email and posted to you the same day. Valid for 9 months. Please allow 2-3 weeks for week day appointments and 2-3 months for Saturday appointments.

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