ibah Spa Terms

Appointment Cancellation

To avoid disappointment, we recommend that you book ahead. we understand that sometimes it is necessary for you to change your schedule. However, your booking time is totally allocated for you and no-one else, so out of consideration for our therapists who are here just for your treatment and for other clients who have missed a booking in your allocated time slot, we kindly ask you to provide a minimum of 2 working days’ notice if you wish to change or cancel an appointment. If shorter periods of notice are given, a 50% cancellation fee will be incurred and cancellation on the day or a ‘no show’ will be charged at full price. This also applies to gift vouchers. Payments are accepted by cash, EFTPOS, Mastercard and Visa. Once your booking Is confirmed, a credit card will be required to secure your appointment. Please do not request changes to our policy as refusal may offend. Booking an appointment at ibah spa is an acknowledgment of these conditions.

Spa Etiquette

To keep the serenity of the spa, we ask that you turn off your mobile phone and keep noise to a minimum to respect guests.

What should I wear to the Spa?

Wear whatever you feel comfortable in (no need to dress up and please keep yourself warm) Bathrobes and slippers and disposable spa wear are provided for your stay.

What do I wear during my treatment?

You may wish to wear your own underwear or we can provide you with hygienic disposable briefs. Alternatively, treatment may be enjoyed without clothes. Choose what is most comfortable for you, our therapists will always use draping techniques to respect your privacy.

What if I’m late for my appointment?

Arriving late will limit the time of your treatments. Your treatments will end on time so that the next guest is not delayed. However if no guest follows your booking you can enjoy the full duration of your treatment time.

Arrival Time

Please do not arrive before your appointment time as we will not be able to attend to you, as we are with our previous clients.

Health Considerations and Pregnancy

Our therapists will advise you pre-treatment as to what services they feel are appropriate for you. Please notify our therapists of any health concerns that may effect your treatment, so we can best provide for your needs.

Gift Certificates

Gift Certificates are an ideal way to offer that special someone a blissful experience. The perfect gift for any occasion, instant gift vouchers for our in-spa products can be purchased through our website, by phone or email and posted to you the same day. Valid for 3 years.

For service bookings, please allow 2-3 months for week day appointments.  Gift Certificates cannot be used for Saturday appointments.

All credit card transactions incur a surcharge.

Due to an increase of Saturday Loading on wages for Beauty Therapists from July 1 and another in December 2023, a 10 % surcharge will be applicable for Saturday bookings from 15 July 2023. This will affect all new bookings as well as gift voucher bookings.

Please note, if you have a voucher from ibah Thirroul or Wollongong, it cannot be used at Austinmer. And vouchers purchased through ibah spa Austinmer cannot be used at ibah Thirroul or Wollongong. The spas are independently owned, so vouchers can only be used where purchased.

Gift Certificates, and purchases made by Gift Certificates, are non-refundable and non-returnable.

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